JATIKUSUMO, Wahyu. Hubungan Customer Satisfaction / Kepuasan Pelanggan, Customer Loyality / Loyalitas Pelanggan dan Pengembangan Stasiun Terhadap Servis dan Kualitas di Stasiun Kereta Api . Journal of Engineering and Transportation , [S. l.], v. 1, n. 3, 2024. Disponível em: https://ciptakind-publisher.com/jet/index.php/ojs/article/view/7. Acesso em: 2 aug. 2025.